Why did I not receive a confirmation e-mail?
First of all, we recommend that you check your spam folder. If you do not find a confirmation e-mail in this folder, log into your account at www.pacingsticker.com and then check your order status.
Is the status of your order still 'pending'? Please contact us at email@example.com.
How can I make sure my address is correct?
Below are some tips to help you make sure your address is correct:
- Beware of auto-complete fields. Some devices work very differently and may enter your information in the wrong fields.
- Don't forget to add your house number
- Do you live in an apartment building? Then don't forget to add any required information, such as the floor or building number.
- Some countries require a region to deliver your parcel.
- Make sure your address follows the official format of the country of your postal service.
Did you make a mistake in your address while placing your order? Provide us with your correct address details at firstname.lastname@example.org . Our team will mark your order and resend your parcel once it has been returned to our office in Belgium.
Why was my parcel sent back to Pacing Sticker?
There are several possible reasons why your parcel was not delivered:
- Your parcel may be stuck at customs
- The address you provided may be wrong
- The delivery driver cannot find or reach your building
When a parcel cannot be delivered, it will be returned to our office in Belgium. Our team will then contact you to confirm that the shipping address is correct and resend the parcel.
Please note that it may take a while before you receive your new parcel.
What shipping options do you offer?
We ship all our orders with Bpost Prior. Your order will be delivered directly to your letterbox, this means that a signature is not required upon delivery.
I have received an incorrect or damaged order, what should I do?
First and foremost, contact our customer service team at email@example.com including a photo and short statement to inform us of the problem. Our team will then resend your package free of charge.
Do I have to pay taxes on delivery?
Please note that for deliveries in the EU trade zone, customs duties may apply if the value of your order exceeds EUR 150 or if your order is delivered to a business address. Additional customs charges may apply and will be based on the value of your order.
For deliveries outside the EU trade zone, additional customs charges may apply depending on the value of your order.
Pacing Sticker is not responsible for any additional costs that may occur during the delivery of your goods.
How much does shipping cost?
All our parcels are shipped worldwide for free with Bpost Prior.
Can I change my shipping address after my order has been placed?
Unfortunately, it is not possible to change your address after your order has been placed. If Bpost cannot find your address, your package will be returned to us. Please contact us about this at firstname.lastname@example.org and let us know your correct address. Once the package is returned, we will send it to you again.
Please note that it may take a while for your package to be returned.
My order has arrived damaged, what can I do?
We are very sorry to hear that. Our products are manufactured with utmost care in our own production facility by an expert team. Unfortunately, accidental damage may occur during packaging or transport.
May we ask you to contact our customer service department at email@example.com. Please also attach a photo of the damaged labels showing the damage clearly.
My order status indicates a delay, what can I do?
Our delivery partners do their best to ensure delivery within 3 working days, but exceptional situations can occur, which unfortunately can lead to shipping delays.
Customs inspections can also lead to delays in delivery. Unfortunately, we have no control over such delays.
Is your order delayed by 10 working days or more? Contact our customer service department at firstname.lastname@example.org.
Where can I find my tracking code?
We sent you a shipping notification via email on the day your order was shipped.
We recommend that you check your spam folder first. If you cannot find a shipping notification, it is possible that your order has not yet been shipped.
If you placed your order with a Pacing Sticker account, you can find your tracking number under "My order".
I have not received my order, what can I do?
Our shipping partners do their best to guarantee delivery within 3 working days, but exceptional situations can occur, which unfortunately delay shipping.
Please note that customs inspections can delay your parcel by 5 working days.
Don't find your parcel in your letterbox? Perhaps it was delivered to your neighbours.
In case you accidentally made a mistake when typing in your shipping address, please contact us at email@example.com.
How can I track my order?
Once your package has shipped, we will send you a confirmation email.
I am having problems paying
We are sorry to hear that you are experiencing problems with your payment. Here are the steps we recommend you take:
- Create a Pacing Sticker account so you can retrieve your order if your payment failed.
- Most banks require you to confirm the payment on your e-banking app. Don't miss this step.
- Make sure your web browser is up to date (we recommend Google Chrome or Firefox)
- Try using an alternative payment method available in the store.
- Try from a different device.
If your payment is not accepted, we will send you a cancellation email and all outstanding payments will be refunded by your bank.
Please contact our support team by submitting a request at firstname.lastname@example.org if you are still having trouble placing your order.
Why was the payment interrupted?
We are sorry to hear that you were unable to complete your order. Please feel free to place a new order or use the "Reorder" button to restart the payment process.
Does the problem persist? Please refer to the following article: Why is my order status pending?
Why is my payment status pending?
Is your payment status "pending"? This means that a technical problem is preventing you from completing your payment. We recommend following the following steps to resolve the problem:
Contact our customer service department at email@example.com to request a new secure payment link via PayPal or Credit Card.
Once your payment is approved, your order will be completed and processed as soon as possible. Please note that the order status may not change immediately in your customer account as it often takes some extra time to manually update the status.
You will receive a confirmation email once your order has shipped.
Tip: Do you wish to use a different payment method? Then try to place your order again through our website.
Which payment methods can I use via the website?
You can choose between different payment methods in our webshop, PayPal, Credit Card, Maestro, ...
Can I pay by invoice?
To ensure fast delivery times for our customers, we no longer accept invoices or prepayments.
Why is the amount charged higher than the amount on the invoice?
Pacing Sticker does not charge extra on top of the invoice you receive when you purchase our products. We know from experience that banks regularly charge fees for international payments.
Please contact your bank directly for more information.
Why can't I use my voucher code?
We have tried to make our online shop as user-friendly as possible, but occasionally problems can occur.
Following the steps below will usually solve any problems with vouchers:
- Enter the code in the "discount code" field when you are on the shopping cart page.
- Enter the discount code, making sure there are no blank spaces before and after the code.
- Check the expiration date of the discount code (please contact us if it has already expired).
- You can only redeem one discount code per order.
We sincerely hope that with the help of these tips you were able to place your order successfully.
Still having problems? Please wait until the discount code has been successfully applied to place your order. This is important because unfortunately it is not technically possible for us to apply the discount after placing an order.
Keep having problems while adding a discount code? Please contact us at firstname.lastname@example.org.
I forgot to enter my voucher code
Unfortunately, for technical reasons, it is not possible to apply vouchers or discount codes after placing an order.